Verifying a Day Pass
A Quick Guide for Resort and Beach Club Staff
This guide helps your front-desk staff smoothly verify mate.travel Day Pass bookings when guests arrive, ensuring a seamless experience.
Step 1: Request the Day Pass
Politely ask the guest to show their mate.travel Day Pass.
Step 2: Guest Opens mate.travel
Guests should open the mate.travel website or app on their mobile device and ensure they're logged in.Step 3: Locating the Day Pass
Depending on the user's account type, the process differs slightly:Club Member (Orange Button):
The guest taps on the orange "Digital Pass" button located at the top right corner.
- On the Digital Pass page, they tap on the "Day Pass" tab at the bottom navigation menu.
- Free Account User (White Button):
- The guest taps on the white "Day Pass" button at the top right corner, which immediately displays their Day Pass.
Step 4: Verify Booking Details
Check the displayed Day Pass for essential booking details, including:Guest's full name
Booking date
Number of guests
Booking confirmation status
Step 5: Collect Balance
Step 6: Welcome the Guest
What if the guest cannot log into mate.travel?
Ensure they have internet connectivity. If problems persist, contact your back-office team who can confirm the booking via the Day Pass Control Hub.
The Day Pass isn't showing the correct date. What do we do?
Double-check the booking date carefully. If there's an issue, verify details via your Day Pass Control Hub or contact mate.travel support.Can I accept a screenshot of the Day Pass?
No, always request the live version from the mate.travel website or app to ensure booking legitimacy.Do I need to check the guest’s ID?
The Day Pass from mate.travel is generally sufficient. However, if your venue policy requires additional ID verification, feel free to follow your standard procedures.